Window Film Warranty Information

All window films we install come with a warranty from the film manufacturer. Coverage may vary depending on the product and application (residential vs. commercial), but generally includes protection against:

• Peeling

• Bubbling

• Cracking

• Delamination

• Discoloration or fading

Most of our residential films come with a lifetime limited warranty, while commercial installations typically include 10–15 year warranties, depending on the film type.

We will provide you with a warranty certificate or documentation from the manufacturer after installation.

We also offer a comprehensive workmanship warranty. If any issue arises due to an installation error — such as lifting edges or poor alignment — we will return promptly to correct the problem at no cost.

Our guarantee does not cover damage caused by:

• Improper cleaning or chemical use (e.g., ammonia-based products)

• Scratching or gouging the film

• Tampering, removal attempts, or intentional damage

• Pre-existing damage to windows or seals

• External factors such as natural disasters or construction debris

• Glass breakage or seal failure (unless you purchase optional glass break/seal failure coverage)

• Film installed on glass types not approved for tinting

• Issues resulting from failure to follow care instructions

If you have concerns about coverage for specialty glass or unusual conditions, please let us know prior to installation — we’ll advise on risk and recommend film accordingly.

To start a warranty claim:

1. Contact us with a description of the issue

2. Provide a photo (if possible)

3. Include your installation date or invoice number

📧 Email: sales@healanwindowfilms.com
📞 Phone: (434) 227-2503

We will work with you and the film manufacturer to resolve the issue quickly.

We’re happy to answer any questions you may have before or after your installation. Just reach out!

• Coverage must be purchased at the time of installation

• Applies only to windows approved for coverage after inspection and glass metering

• Coverage is limited to the affected window only

• Coverage term typically ranges from 3 to 5 years, depending on film type and glass

• A deductible or maximum reimbursement limit may apply based on project size and film selection

This add-on warranty does not cover:

• Glass or seal failure caused by pre-existing damage or manufacturing defects

• Impact breakage (e.g., from rocks, hail, or vandalism)

• Installations on glass types not approved during consultation

• Improper maintenance or environmental stressors unrelated to the film

Pricing for glass breakage/seal failure coverage depends on:

• Number of windows

• Type of glass (single, dual-pane, Low-E, etc.)

• Type of film installed

Speak with your technician or estimator during your consultation to receive a custom quote and eligibility details.

If you purchased this optional protection and need to file a claim:

1. Contact us at sales@healanwindowfilms.com

2. Provide a photo and description of the issue

3. Include your invoice number and the name the job was completed under

We will verify coverage, assess the damage, and coordinate repair or replacement with minimal hassle.